Bank deposit. I contacted the seller informing him about the items were not delivered but then he continued to insist. I had horrible experience with ebay, when I ordered phone glass repair service from ebay, and when I got my phone back cracked and damaged – Ebay claimed, that services doesn’t covered by Ebay money back guarantee. That's great for dealing with local sellers, but not someone shipping from China. Payments. Will I be able to get my money back? eBay's new policy permits a Buyer to purchase an item, then file a Claim, but not have to return sold Merchandise to the Seller, (even tho Seller advertises No Returns). Please let us know using the comment form below. Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. Your email address will not be published. If you need to contact eBay directly, there are links at the bottom of every help page. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. I do not know what ebay will do. I had an auction that clearly stated no returns accepted. Most sellers will find that the take-up on the return policy is low. So technically the seller can keep my phone and don’t sent it back. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. Click here to learn more. Get the item you ordered or your money back. Get quick answers to important questions to get you selling faster and better! I would try not to take it personally and purchase from someone else. I put the watch for sell in Ebay. RL15 is correct. The buyer did not return the damaged item, but eBay Resolution Dept. Note: do not close the return until you receive your refund or otherwise are fully satisfied with the result. You can return it even if the seller's returns policy says they don't accept returns. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. What does "No returns or refunds, but backed by eBay Money back guarantee" means? the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. The scammer is left without options to change the item or say “not as described”.. We checked with eBay, and learned: eBay offers a 30 day Money Back guarantee. Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. To this I received no reply. This opens up the potential for a popular scam, enabled by the MBG. Purchase at your own risk. The seller was not to know this would happen, Is this covered by EMG? I’m scared. I’m sorry to hear you had such a bad experience on eBay. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: Since the handlebars are as exactly as described in the listing, it is not the seller’s fault. I'm not sure exactly what this means. If buyers return money how long does it take to get it back??? The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. and pay for the return! The money was in held in paypal. Once returned eBay manages the refund. As well as making online tools for eBay sellers, I was once a professional eBayer. Important things to know regarding eBay return policies Get the item you ordered or your money back. It’s different to your example regarding the shoe sizes, however, since that would indeed be the seller’s mistake. Covered . eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. Order placed on 7/4/20 and told not in stock on 7/8/20 it is now 7/20/20 and still no refund! If the seller does not create a shipping label, eBay will and then charge the seller later. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. An Analysis. Please. Most transactions on eBay.ca are covered by the eBay Money Back Guarantee. No returns or refunds, but backed by eBay Money back guarantee. I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full You have 30 days to return a Certified Refurbished item. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. It is certainly thoughtful of you Erin but I’m afraid the Money Back Guarantee only covers buyers, not sellers. Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. I thought buyer had to RETURN an item to get a refund. eBay Money Back Guarantee. The soles separated and the bottom which held the studs broke up and the studs disappeared. in Buying on eBay The listing says it's a used item with a 9/10 rating, no where does it say its not working. To learn more about eBay’s hassle-free returns, click here. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. Save my name, email, and website in this browser for the next time I comment. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. They need to rethink their policy. I had a purchase on eBay that never arrived. Hello, So I am looking to purchase a replacement motherboard for my laptop from eBay but one of the listings says "No returns and backed by the eBay Money Back Guarantee". Question Money back guarantee defective used item with no return stated. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. So i asked ebay to step in and it’s been 2 weeks no resolution yet. Ebay says they are still inevstigating but I feel like they are favoring the shipper. Under the Money Back Guarantee rules, the seller must refund the full item cost plus the original shipping cost too. my mistake would be understandable. buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. Or a copy of them? You may have a valid Money Back Guarantee case, which is straightforward to open. If you did not sell the graphics card as one that could be used for mining bitcoin, it’s possible that eBay would take your side. Buyer said he had shipping problems and theft in his neighborhood. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. Is there a dollar limit to the ebay Money Back Guarantee? eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, or if the buyer doesn't receive a full refund after a return. Payments. eBay can then have PayPal return funds to Buyer. Share best practices, tips, and insights. The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. Good point, thanks for sharing your thoughts! How do I contact Ebay regarding not getting my money returned for an item that is out of stock? The eBay Money Back Guarantee!! Cash On Delivery. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. No returns but covered by Money Back Guarantee? Payments. Get the item you ordered or your money back. There are many different reasons why the seller has blocked you. Returns or refunds, but backed by eBay Money back Guarantee if did. A full refund and charged my PayPal account sellers should understand the limits of a return is possible I! With the buyer paid with PayPal, they may still be covered the! 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